Operations and Functional responsibilities: Change Manager - Authorize and approve minor/low change - Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes - Authority to implement or reject a change - Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed - Prepare Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to understand and evaluate the proposed change - Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. - Managing the day-to-day activities of the process,
including establishing priorities and work assignments - Tracking compliance to policies and procedures and resolving or escalating any compliance issues - Facilitating CM audits - Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS) - Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions - Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes - Reviewing and approving all changes to the CMS infrastructure where applicable - Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed - Mentoring the organization of CM services, concepts, policies, and procedures - Chairing the configuration control board (CCB) and enacting changes as directed - Providing and approving all requirements, use cases, user stories, etc. to support current or improving CMS functionality - Reviewing and approving all requests for the ad
📌 Sme - Change Management, Servicenow (Chennai)
🏢 HCLTech
📍 Chennai
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