SENIOR SITE RELIABILITY ENGINEER
- COUNTRY
- Mexico, Costa Rica
- FORMAT
- Remote

Svitla Systems Inc. is looking for a Senior Site Reliability Engineerfor a full time position (40 hours per week) in Mexico/Costa Rica. Our client has multiple online platforms providing spiritual guidance on love, relationships, and life. They offer a vast portfolio of over 20 brands in the spiritual and emotional wellness space.

You'll build the automation that routes every incident to the right team instantly and own the metrics — MTTD, MTTR, and uptime — that keep the 24/7 marketplace dependable for the customers who rely on it. You'll transform incident response from manual, knowledge-dependent triage into an engineered, self-improving system that lets our engineers build instead of firefighting.

REQUIREMENTS:
- 3+ years of experience in Site Reliability Engineering, DevOps, or production operations, including hands-on work with incident management and observability tooling.
- Hands-on experience in Site Reliability Engineering with incident management.



You've built or operated automated paging and routing with tools like PagerDuty, New Relic (or comparable observability platforms such as Datadog, Grafana, or Splunk), and incident management workflows.
- Experience in SRE with large e-commerce platforms.
- Expertise in automation and scripting. Be comfortable writing in Python (or a similar language) and have experience in working with REST APIs, webhooks, and integrations to wire tools together; familiarity with AWS and Azure DevOps pipelines is a strong plus given the stack.
- A documentation and enablement mindset doesn't just build systems. Experience with the runbooks, SOPs, and knowledge base that let others operate them, and you genuinely enjoy teaching a team to operate what you've built.
- Self-starter who operates without a playbook. This role defines the playbook. Don't wait for instructions; you spot the gaps yourself. You're comfortable presenting plans and trade-o

📌 Senior Site Reliability Engineer (Naushera)
🏢 Svitla Systems
📍 Naushera