Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact:
- Responsibilities:
- Professionals in this group act as voice of the customers in the organization.
- They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
- They play a crucial role in creating customer loyatly and retention.




- Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
- Professionals at this level are senior managers.
- Provides overall direction for complex activities guidance and inputs for a large size project or multiple medium sized projects.
- They adapt to various communication styles and interpret non-routine and conflicting information.
- They establish functional procedure and policy and extensive latitude to work independently and the outcomes have abroad effect on overall achievement of organization.
- They have positive project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
- They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to direct reportees and review the indirect reportees.
- They are responsible for allocating work and ensure deliv

📌 Manager - Operations Management (Pune)
🏢 Gallagher
📍 Pune