Key Responsibilities
- Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
- Provide L1/L2 Desktop Support to end users for hardware, software, and network-related issues.
- Configure user accounts, password resets, and Active Directory (AD) user management.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral devices.
- Diagnose hardware failures and replace faulty components.
- Resolve basic LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
- Install software, drivers, antivirus, and security updates.
- Handle incidents and service requests using a ticketing system.
- Maintain IT asset inventory and documentation.
- Provide remote support to users and ensure timely issue resolution.

Required Skills:
- Windows 10 & Windows 11
- Desktop Support
- Technical Support
- IT Support
- Hardware Troubleshooting
- Software Installation
- Active Directory (AD)
- Microsoft 365 / Office 365
- Outlook
- Printer & Peripheral Support
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Wi-Fi
- VPN




- Remote Desktop
- Ticketing Tools (ServiceNow, Jira, ManageEngine, Freshservice, etc.)
- Basic Networking
- Customer Support

Qualifications
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), or CCNA are an added advantage.

Preferred Qualities
- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills.
- Customer-focused approach.
- Ability to work independently and in a team.
- Willingness to learn and adapt to current technologies.

Job Type: Full-time

Experience: Fresher - 2 Years

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits:
- Health insurance
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Desktop Support Engineer (Chennai)
🏢 Rdx
📍 Chennai