We are looking for a Desktop Support Engineer with 6 months to 1 year of relevant experience to provide onsite technical support to users at different client locations across Mumbai.
Key Responsibilities
- Provide desktop and onsite IT support to end users.
- Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Perform hardware and software troubleshooting.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and DHCP issues.
- Provide basic Active Directory and user-account support.
- Handle IT support tickets and resolve issues within the defined SLA.
- Escalate complex technical issues to the appropriate support team.
- Maintain IT asset and inventory records.
- Provide onsite support at different client locations across Mumbai.
- Maintain proper documentation and follow company IT policies and procedures.
- Communicate professionally with users and client representatives.
Required Skills:
- Positive knowledge of Windows 10/11.
- Basic knowledge of Active Directory, LAN, TCP/IP, DNS, DHCP, and Wi-Fi.
- Good understanding of desktop/laptop hardware troubleshooting.
- Knowledge of printers and other IT peripherals.
- Basic knowledge of MS Office and software installation.
- Good communication and troubleshooting skills.
- Willingness to work at different locations across Mumbai.
Qualification
- IT-related certifications will be an added advantage.