We are looking for an energetic and customer-focused Telecaller to support the Beetel Device Collection Process. The primary responsibility of the Telecaller will be to contact customers, coordinate device collection appointments, and ensure that confirmed appointments are successfully handed over to the Field Executive for collection.
Key Responsibilities
- Make outbound calls to customers for pending Beetel device collection.
- Explain the device collection process clearly and professionally.
- Confirm customer availability and preferred date/time for collection.
- Generate and confirm appointments in the system.
- Share confirmed appointment details with the concerned Field Executive.
- Coordinate with Field Executives to ensure timely visits.
- Follow up with customers for missed, cancelled or rescheduled appointments.
- Maintain accurate customer information, appointment details and call remarks in the system.
- Handle customer queries and objections professionally.
- Escalate unreachable customers, incorrect numbers, refusal cases,
address issues and other exceptions to the Team Leader.
- Ensure maximum appointment conversion and successful device collection.
- Follow the defined calling script, process guidelines and TAT.
- Maintain proper records of all calls and customer interactions.
Process Flow
Case Allocation → Customer Calling → Customer Confirmation → Appointment Generation → Field Executive Assignment → Customer Visit → Device Collection → Case Closure
Key Performance Parameters
- Daily calling productivity
- Appointment conversion
- Confirmed appointment ratio
- Successful collection ratio
- Follow-up compliance
- Call quality
- Accuracy of system updates and remarks
- TAT adherence
- Positive communication and convincing skills.
- Comfortable speaking with customers over the phone.
- Hindi and regional language proficiency preferred.
- Basic English communication skills.
- Basic computer and smartphone knowledge.
- Prior experience in