Overview:
WELCOME TO SITA:
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Outstanding Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE:
KEY RESPONSIBILITIES:
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).



To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services. Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs. When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA. Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group. Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares. Manage the replacement of faulty equipment through the use of spares and ensuring th

📌 Associate Technician Field Ops (Srinagar)
🏢 SITA Switzerland
📍 Srinagar