Job Summary

Key Responsibilities
- Provide technical support for networking, cloud services, and IP telephony systems.
- Install, configure, maintain, and troubleshoot Asterisk-based VoIP systems.
- Configure and manage SIP trunks, extensions, IP phones, and other VoIP devices.
- Assist in the deployment, configuration, and basic administration of cloud services and virtual servers.
- Diagnose and resolve hardware, software, network, and cloud connectivity issues.
- Monitor system performance, uptime, and service availability across on-premises and cloud environments.
- Perform routine system maintenance, updates, backups, and health checks.
- Analyze logs and troubleshoot network, server, and VoIP-related issues.
- Maintain accurate technical documentation, support records, and CRM updates.
- Escalate complex technical issues to senior engineers when necessary.
- Ensure timely resolution of support tickets while meeting service-level agreements (SLAs).
- Collaborate with internal teams to improve system performance, reliability, and customer satisfaction.





Required Skills & Qualifications
- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1-3 years of experience in technical support, networking, Linux administration, or VoIP systems.
- Good understanding of TCP/IP, DNS, DHCP, NAT, VPN, VLANs, and routing.
- Hands-on experience with Linux administration and command-line troubleshooting.
- Knowledge of Asterisk, SIP, RTP, PJSIP, and IP telephony concepts.
- Experience configuring SIP trunks and VoIP endpoints.
- Familiarity with virtualization technologies such as VMware ESXi or VirtualBox.
- Knowledge of MySQL/MariaDB and basic SQL is an advantage.
- Experience using troubleshooting tools such as Wireshark, tcpdump, and SSH.
- Solid analytical, problem-solving, and communication skills.

Preferred Skills
- Experience with pfSense, FortiGate, or other firewall solutions.
- Experience with OpenVPN, IPsec, o

📌 Technical Support Engineer (Delhi)
🏢 AKOM Technologies
📍 Delhi