Company: The Professional Couriers
Location: Chennai, Tamil Nadu
Job Type: Full-time
About the Role
Key Responsibilities
- Manage the overall operations and profitability of the branch.
- Achieve branch revenue and business development targets.
- Develop new business through direct sales and customer acquisition.
- Maintain strong relationships with existing customers and key accounts.
- Monitor daily pickup, delivery, dispatch, and service quality.
- Ensure adherence to company policies, SOPs, and operational standards.
- Lead, motivate, and monitor branch staff to achieve performance goals.
- Handle customer escalations and ensure timely resolution.
- Monitor branch expenses and optimize operational costs.
- Prepare daily, weekly, and monthly MIS reports.
- Coordinate with regional and corporate teams for smooth branch operations.
Requirements:
- Bachelor's Degree in any discipline.
- 5-10 years of experience in courier, logistics, transportation, or express distribution.
- Minimum 2 years of experience as a Branch Manager, Territory Manager, or Operations Manager.
- Strong leadership, sales, and operational management skills.
- Excellent communication and team management abilities.
- Good knowledge of Microsoft Excel and MS Office.
- Ability to handle revenue targets and branch P&L.;