CoreFit Plus is a premium Pilates studio focused on science-backed movement and personalized wellness. We are building a strong client experience-driven brand and are looking for a Customer Delight Associate to deliver exceptional service and engagement.
Job Summary
The role focuses on end-to-end client experience including onboarding, communication, retention, and support. You will ensure every client receives a seamless, personalized, and high-quality experience throughout their journey.
Key Responsibilities
Client Onboarding & Experience
Onboard new clients
Explain memberships, policies, and offerings
Ensure smooth client journey from first interaction
Support scheduling and rescheduling
Client Communication & Support
Provide timely and professional client support
Manage feedback, concerns, and service requests
Retention & Customer Success
Conduct follow-ups and engagement calls
Execute pre-renewal calls for membership retention
Track and report NPS (Net Promoter Score)
Identify at-risk clients and re-engage them
NPU & Visit Follow-Ups
Conduct NPU (No Pick-Up) calls
Follow up after trial sessions and studio visits
Collect feedback to improve conversions
Maintain CRM updates for all interactions
Operations & Coordination
Coordinate with instructors and internal teams
Maintain CRM and client records
Support campaigns, events, and engagement activities
Requirements:
Graduate / 12th pass (any stream)
Strong English communication skills
Preferred Qualities
Empathetic and customer-focused mindset
Robust follow-up and communication skills
Ownership-driven and proac
📌 Customer Delight Associate (South Delhi)
🏢 Corefit Plus
📍 South Delhi
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