Conduct product training / refresher training on Ayurveda products, benefits, usage, and customer objections.
- Design and deliver sales process training (pitching, probing, objection handling, closing).
- Certify agents on training and transition
- Run call calibration sessions and role-plays to improve conversion rates.
- Train teams on compliance, quality standards, and customer ethics.

Performance Improvement
- Analyze call data and sales performance to identify training needs.
- Ensure high training throughput with 75% target for each batch
- Ensure ZERO Drop outs and NO attrition during training and transition phase
- Work closely with Quality, Sales Managers, and Operations to align training with business goals.
- Create and update training content, scripts, FAQs, and SOPs.
- Provide one-on-one coaching to low performers and high-potential agents.

Product & Market Alignment
- Stay updated on Ayurveda products, ingredients, and wellness trends.
- Coordinate with product and marketing teams for new launches and campaigns.




- Ensure correct and compliant product positioning in sales conversations.

Required Experience & Skills Experience
- Minimum 4+ years of experience in BPO (Sales / Customer Acquisition / Inside Sales).
- At least 1 year of experience as a Sales Trainer (mandatory).
- Experience training in-house sales teams preferred.
- Exposure to health, wellness, Ayurveda, pharma, or nutraceutical sales is a robust plus.

Skills:
- Strong communication and presentation skills.
- Excellent understanding of tele-sales / inside sales metrics.
- Ability to simplify complex product information.
- Confident in call listening, feedback, and coaching.
- Good command over English & Hindi (mandatory).

Educational Qualification
- Graduate in any discipline.
- Certification in training, sales, or coaching will be an added advantage.

What We Offer
- Competitive in-hand salary up to ₹35,000 PM
- Opportunity to work with a growing Ayurveda wellness brand
- Stable in-

📌 Sales Trainer (Gurugram)
🏢 Nirvasa Healthcare
📍 Gurugram