Manager - Quality Audit (Order to Cash
- Job Title: Manager - Quality Audit (Order to Cash)

Position Summary

Key Responsibilities

Quality Management Framework Leadership:Lead the end-to-end quality audit program for OTC processes and define enterprise standards for audit execution, governance, and continuous improvement across regions and teams.

Audit Strategy & Execution:Design and run transaction-level audits across Billing, Cash Application, Collections, and Dispute Resolution using approved scorecards, evidence requirements, and quality dimensions such as SOP adherence, documentation, approvals, coding accuracy, outcome quality, and closure/completion.

Sampling Methodology:Establish and maintain risk-informed sampling methodologies by process and subprocess, with clear rules for ramp-up, stabilization, and run-rate operations; increase sample rates based on repeat defects, declining quality trends, current transitions, or elevated business risk.

Error Taxonomy & Calibration:Standardize critical and non-critical error definitions,



promote consistent scoring through calibration sessions, and resolve audit disputes through fact-based review and governance escalation when needed.

Defect Management, RCA & CAPA:Own the defect management process, including centralized defect logging, trend analysis, root cause analysis, corrective and preventive actions, containment, effectiveness validation, and closure discipline.

Governance, Controls & Compliance:Strengthen governance by ensuring adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures. Support control documentation, audit readiness, and remediation tracking in partnership with internal and external audit stakeholders.

Performance Reporting & Business Insight:Develop and socialize scorecards, dashboards, and management reporting that provide visibility to audit pass rates, defect trends, critical error rates, rework, first-time-right, process accuracy, CAPA

📌 Manager Shared Services (Hyderabad)
🏢 Fedex AMEA
📍 Hyderabad