Key Responsibilities:
- Handle inbound & outbound customer calls professionally.
- Assist customers with movie timings, ticket bookings, cancellations, refunds & offers.
- Resolve customer queries and complaints promptly.
- Coordinate with cinema teams for issue resolution.
- Maintain customer details, complaints & call records in CRM.
- Take customer feedback and ensure customer satisfaction.
- Meet assigned call handling & customer service KPIs.
Requirements:
- 12th Pass / Graduate.
- Good communication skills in Hindi & English.
- Customer-focused, polite and confident personality.
- Basic computer/CRM knowledge.
- 0-2 years experience in telecalling/customer support preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Tele Caller Executive (Vesu)
🏢 Roongta Entertainment
📍 Vesu
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