Role Summary
This Process Digitisation Director role is responsible for defining and executing the People Function's end-to-end process digitisation strategy, enabling the transition towards an Intelligent Enterprise. This role will lead the re-imagination, digitisation, automation and AI enablement of People processes across the employee lifecycle, working closely with Product Owners, Process Owners, Centres of Excellence (COEs), Service Excellence, People Partnering, People Engineering, Enterprise Technology, and ServiceNow teams.
The role is accountable for maximising the value of digital platforms, AI, automation and workflow technologies to create seamless colleague experiences, simplify operations, improve service outcomes, and drive scalable growth across the People Function. The role owns the People Function ServiceNow development roadmap, delivery and governance, ensuring delivery of strategic capabilities aligned to business priorities.
Responsibilities
1. People Function Process Digitisation Strategy




Define and co-lead the People Function's process digitisation strategy aligned to the Intelligent Enterprise agenda in solid partnership with the People Function Engineering Team.
Establish a multi-year roadmap for digitisation, automation, AI and workflow transformation across the Hire-to-Retire lifecycle.
Drive the shift from traditional process optimisation to AI-first and product-led process design working in close partnership with the Process Excellence Team by enabling the right platforms and solutions.
Ensure digitisation initiatives deliver measurable business outcomes including productivity, quality, scalability, compliance and colleague experience improvements.
Partner with Process Owner and Product owners to embed digital thinking into process ownership and governance.
2. ServiceNow Ownership and Delivery
Own and be accountable for the People Function ServiceNow strategy, roadmap, development portfolio and delivery outcomes.
Prioritise and govern

📌 Director - Process Digitisation, People Services & Solutions (Port Blair)
🏢 LSEG
📍 Port Blair