Product Support Analyst (Windows, Python, SQL and Shell)
Rotational Shifts
Location: Pune
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are youFIS?
About the team:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance and product application.
What you will be doing:
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.
What you bring:
Overall experience: 3–5 years.
Solid experience in Application support across Windows.




Hands-on experience with relational databases, especially Microsoft SQL Server.
Basic Knowledge of Python logs.
Working knowledge of Shell scripting.
Prior banking experience preferred, preferably (Item processing lifecycle)
Understanding of ITIL processes (incident, problem, change management).
Strong and excellent communication and coordination skills.
Provide support for application errors, database issues, and system performance.
Collaborate with teams for issue escalation and resolution.
Monitor system logs, performance, and alerts to identify and resolve issues.
Perform SIT and UAT testing for change requests and incident fixes.
Support deployments, system updates, and configuration changes.
Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.
Work closely with developers, clients, and vendors to resolve complex issues.
Participate in DR drills and apply patches or updates as neede

📌 Product Support Analyst (Pune)
🏢 FIS
📍 Pune