Job Description: Account Manager - India & USA Operations

Position: Account Manager
Department: Sales and Operations
Work Location: Remote / Office-Based
Shift: Primarily Night Shift, with occasional Day-Shift Coordination
Employment Type: Full time

Job Summary

Key Responsibilities
- Act as the main point of contact between the India and USA offices.
- Coordinate with the USA sales team, customers, and internal departments regarding enquiries, orders, quotations, production, and delivery timelines.
- Prepare accurate customer quotations based on product specifications, diamond prices, metal costs, manufacturing charges, and other applicable expenses.
- Collect pricing and product information from the India team before sharing quotations with the USA team or customers.
- Maintain regular communication with customers and provide timely updates regarding their enquiries and orders.
- Understand customer requirements and communicate them clearly to the relevant production, sourcing, CAD, inventory, and logistics teams.




- Coordinate order processing from the initial enquiry until final delivery.
- Follow up with different departments to ensure that quotations, CAD designs, production, quality checks, documentation, and shipments are completed on time.
- Maintain accurate records of customer enquiries, quotations, orders, follow-ups, payments, and delivery status.
- Update customer information and communication records in the company’s CRM, Excel sheets, or internal software.
- Follow up on pending quotations and enquiries to support lead conversion and sales growth.
- Coordinate with the accounts team regarding invoices, payment status, credit terms, and outstanding balances.
- Handle customer concerns professionally and coordinate internally to resolve issues.
- Prepare daily and weekly reports on enquiries, quotations, confirmed orders, pending tasks, and customer follow-ups.
- Ensure proper handover of information between the night-shift and day-shift teams.
- Esca

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