Tech Lead - Application Development Microsoft S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide cutting-edge solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Core Responsibilities
Solution Design & Architecture: Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications.
Development & Customization: Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows.
Contact Center Specifics: Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences.
Integration: Design and implement integrations with external systems and thi

📌 Tech Lead (Hyderabad)
🏢 BrightClaim
📍 Hyderabad