The job profile for this position is Technical Support Senior Supervisor, which is a Band 3 Management Career Track Role.
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This role manages day-to-day production support for business-critical applications on the IBM i / AS400 platform.
The Technical Support Senior Supervisor is accountable for the performance and control of the IBM i application support assignment group. This includes ensuring incidents, requests, operational issues and support queues are actively managed against agreed service levels.




This is a support management role, not a development role. The candidate does not need to be an RPG developer, but must have enough application support and incident management experience to lead the team, challenge poor ticket quality, guide issue diagnosis and escalate effectively to senior technical teams.
The role is expected to move the team beyond reactive ticket handling by improving service control, SLA performance, aged backlog, stakeholder communication, team resilience and continuous improvement.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

📌 IBM i (Bengaluru)
🏢 The Cigna Group
📍 Bengaluru