Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, you’ll be responsible in developing the necessary policies and procedures for all reception-related functions.
Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the reception—add in the client directory signage, too Outdated ones, however, should already be out of sight.
Specific Duties
Site Operations:
l Create a comfortable, welcoming and hospitable experience for employees and their guest.
l Boost agility in the workplace by managing up-to-date visitor information.
l Handle internal & external calls and correspondence.
l Anticipate client needs through observation to create memorable experiences.
l Manage stationery requisition and related inventory management.
l Adhoc responsibilities assigned by Facilities Manager.
Customer Services:
l Foster a sense of community and create happiness at work for our team, our client and their guest.
l Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management:
l Provide personable and productive visitor registration services.
l Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
l Enhance safety and security of our client’s facility by management of visitor movement.
l Execute emergency response plan to ensure safety of client and guest when necessary.
l
Concierge Services:
l Deliver concierge service with local expertise and insider knowledge.
l Manage transportations request from visitors and employees.
Conference Meeting Room Booking:
l Assist & educate client to achieve optimization and ef
📌 Guest Service Ambassador (Hyderabad)
🏢 JLL
📍 Hyderabad
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