Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
- Monitor and triage incoming software incidents from internal teams, end users, and automated systems
- Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
- Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
- Examine logs, error messages, and performance data to identify potential root causes.
- Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
- Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
- Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field.
- Experience can be a combination of internal and external experience.Minimum Highly Effective performance in current role.

📌 Applications Support Specialist (Pune)
🏢 Mouser Electronics
📍 Pune