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Job Description:
Job Summary
This position serves as a program management contact for root cause analysis, issue escalation, performance management and value engineering. He/She ensures UPS meets client obligations and performance and financial metrics (e.g., reporting, proactive communication, etc.). This position conducts customer review meetings, ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. He/She anticipates client's needs, changes,



and trends in the competitive landscape. This position serves as the customer’s advocate and trusted business advisor. He/She collaborates with sales to expand client relationships and generate additional revenue. This position develops and leads efforts to improve service quality and to exceed customer expectations. He/She potentially manages multiple subsidiaries.
Key Responsibilities
Identifies, resolves, and escalates issues and concerns (i.e., customer visibility systems) from Business Development, customers, and Operations to ensure customers’ needs are met.
Manages revenue retention and churn reduction to retain customers and maintain revenue levels.
Plans and implements initiatives and translates high level organizational goals into business plans to meet customer needs and UPS goals.
Drives service process improvements for assigned accounts to ensure consistency and to improve the service quality

📌 Program Management Supervisor (India)
🏢 UPS
📍 India