Responsibilities
- Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
- Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
- Team Development: Builds a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals and ensure that FSE’s possess adequate skills and instrument expertise to provide best-in-class service and support. Ensure that all team members are fully developed in the skills and abilities required to serve customers in them
- areas. In addition to technical development, work with FSE’s to develop business skills towards increasing account penetration and overall profitability of service and support calls (time spent, billing,



parts utilization, repair/replace decisions, etc.).
- Resource Planning and Deployment: Ensures FSE’s deployment to meet customer demand in region. Develop and maintain ongoing communication and a solid working relationship with peers to understand and manage resource availability / limitations. Ensure adequate planning and coordination of coverage to meet customer needs. Interpret warranty and service agreements and ensure
- that resources are deployed consistently with defined obligations.
- Customer Support: Build relationships with customers with the goal of understanding their business needs and laboratory processes in order to position PerkinElmer’s laboratory services products to meet those needs. Seek opportunities to expand relationships and grow service revenue by building a
- stronger presence in key regional accounts, expanding service contract base and providing best-in-class service a

📌 Senior Customer Service Engineer (Vadodara)
🏢 Perkinelmer
📍 Vadodara