CCR Intake and Process Execution Team Program Analyst Role:
The candidate for this role will function as a central governance and intake specialist for the Collections, Recoveries, and Credit teams. This position requires a unique blend of deep subject matter expertise, strong process management skills, and a strategic mindset to ensure projects are well-vetted, aligned with business goals, and processed to Project Owners efficiently.
Core Subject Matter Expertise (Mandatory)
Collections, Recoveries, and Credit (CCR): 2–3-year level understanding of CCR business operations, workflows, policies, and the overall credit lifecycle. This is a critical requirement for a candidate to be successful.
Plan of Record (POR): Demonstrable ability to review, interpret, and analyze the official Plan of Record to identify high-priority initiatives and assess their impact on the CCR teams.
Regulatory and Compliance: Knowledge of the regulatory landscape (e.g., ROC, Legal, Compliance) and requirements related to collections and credit operations.
Process Management & Governance
Intake Management:



Proven experience in managing and processing a high volume of project and maintenance requests, from initial submission and vetting to tracking and closure.
Change Control: Expertise in facilitating change control governance processes, identifying impacted functions, and securing necessary approvals from stakeholders like Legal, Compliance, and 2nd Line of Defense.
Quality Assurance: A solid quality control mindset with experience in enforcing approval processes to prevent flawed or incomplete projects from moving forward.
Procedure Management: Experience in managing the intake, prioritization, and periodic review of business procedures and desktop manuals.
Technical & Systems Proficiency
CCIPTRS & PTS: preferred fluency and hands-on experience with the specific intake and tracking systems mentioned: CCIPTR (Credit & Collections Intake Process & Technical Request) and PTS (Project Tracking

📌 Program Manger- (India)
🏢 Citi
📍 India