Company Details:
Who we are: Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a positive reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website .

Company Website:

Company Address:
Shakti Group
- 915, Lodha Business District -2,

Lodha Supremus, Kolshet Road, Thane West - 400607

What You will do:
- Lead the CRM department for residential and commercial redevelopment projects.
- Ensure smooth execution of all post-sales activities from booking to possession and registration.
- Supervise the preparation and execution of allotment letters, agreements, registrations, cancellation letters, transfers, and related documentation.
- Monitor collections, receivables, demand letters,



receipts, and payment follow-ups.
- Drive collection targets and ensure healthy cash inflows.
- Review daily and monthly MIS reports and implement corrective actions for target achievement.
- Handle customer escalations, settlement cases, penalties, refunds, and bounced cheque matters.
- Coordinate with banks and financial institutions for project approvals and home loan disbursement support.
- Ensure customer satisfaction through timely issue resolution and effective communication.
- Monitor Voice of Customer (VOC) initiatives and improve service standards.
- Streamline CRM operations through process improvements and reporting systems.
- Ensure ERP data accuracy and regular updates.
- Generate and review MIS reports related to collections, customer demographics, transfers, escalations, and project status.
- Support Sales and Business Development teams with customer insights and operational a

📌 Team Lead (Thane)
🏢 Shakti Group
📍 Thane