Location:
Noida, UP, IN, 201306

Salary:
Dependent on Skills and Experience

Division:
Group Operations

Department:
Business Partnering

About the Role

Introduction
- This role is an excellent entry point for individuals looking to build a strong foundation in customer service operations. It offers hands-on experience in enquiry handling, order processing, and complaint management while working closely with internal teams to ensure timely and accurate service delivery.

It is a positive opportunity for professionals who are already in customer-facing or support roles and are seeking a structured workplace with defined processes, clear service standards, and learning opportunities. The role supports continuous skill development and exposure to multiple operational workflows.

Opportunity
- Day-to-day responsibilities include:
Aiming to resolve 60% of enquiries at first contact within 8 working hours.

Allocating complex enquiries (Level 2) and orders to the correct resolution buckets for faster closure.

Resolving Level 1 enquiries,



which are typically generic or straightforward requests and orders.

Responding to Level 1 customer complaints and allocating Level 2 complaints to the appropriate resolution teams.

Supporting achievement of 95% Level 1 complaint closures within the defined TAT.

Communicating with customers in a timely, polite, and professional manner during complaint handling.

Processing customer orders accurately and within defined turnaround times.

Managing different order types including sales orders, sales returns, gratis orders, and other orders with defined accuracy and TAT benchmarks.

Conducting weekly reviews of backorders and proactively communicating with customers where required.

Taking initiative in learning new processes, tasks, and skills as part of self-development.

Identifying learning needs with the Team Manager and working towards skill enhancement.

Maintaining daily MIS reports accurately and submitting them within defined

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