Overview:
- ENERPAC - Who we are?
- Location: Bangalore, India
At our company, we believe that in-person collaboration fuels innovation, strengthens relationships, and cultivates a energetic culture where careers flourish. Our current in-office schedule is Monday through Thursday, providing opportunities for meaningful connections and teamwork, with Friday as an optional work-from-home day, offering flexibility while maintaining a strong office culture.
- Position Overview
Reporting to the VP, Total Rewards and HR Operations, the HR Operations Manager will lead and manage the team who delivers and provides continuous improvement of the HR operations across the organization. This role is responsible for ensuring efficient, scalable, and high-quality HR service delivery while driving process optimization, data integrity, and a consistent employee experience. You will serve as a trusted partner to HR and business leaders, overseeing core HR processes, systems, and service delivery models. This role requires strong people and process leadership, operational excellence,
and the ability to translate business and HR needs into effective workflows and solutions.
Key Responsibilities
- Lead, coach and develop a team of HR Operations Representatives, ensuring high performance and adherence to service level agreements (SLAs). Set clear performance expectations, conduct evaluations, and foster a culture of accountability and continuous improvement.
- Lead other Coordinator/Administrative employees that are based in the Bangalore office for local leadership and collaborate with global leaders on the performance of those employees.
- Drive operational excellence in a fast-paced HR setting, balancing responsiveness with quality and consistency. Serve as the primary point of escalation for employees and managers seeking HR assistance. Ensure timely and consistent resolution of complex HR inquiries while maintaining high service standards.
- Oversee the management and governanc