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What We'll Bring:
Role Overview

TransUnion is seeking a Head of Client & Agent Experience to build and scale an elite, technology‑ and data‑enabled programs organization that delivers world‑class, end‑to‑end experiences for both B2B customers and B2C consumers (together referred to as ‘Client’), as well as the agents who serve them.

This leader will set the vision and drive execution for critical elements of TransUnion’s Client Service strategy, including defect elimination across the client journey, AI‑led self‑service and automation, agent‑facing tooling, and CS organization‑wide continuous improvement. As the business owner for the Voice of the Client (VOC) program, the role converts client signals into prioritized action—raising the bar on experience, satisfaction, and loyalty at scale.

Operating as a strategic partner to senior leaders across TransUnion, this role shapes how we deliver world‑class service today and in the future by uniting client insights, business priorities, and operational excellence.



The role reports to the EVP, Global Customer Care and Consumer Servicing Operations.

What You'll Bring:
Key Responsibilities

Client & Agent Experience Strategy
- Provide strong leadership and a transparent vision for delivering a world‑ class client and agent experienceacross TransUnion through both direct teams and enterprise partnerships.
- Set the vision and direction for the Client & Agent Experience Programs organization, aligning priorities and interfacing frequently with senior leaders.

Defect Elimination & Journey Excellence
- Lead end‑ to‑ end defect eliminationacross the client journey for both B2C consumers and B2B customers, driving solutions that remove friction and improve effective problem resolution.
- Establish infrastructure to identify, detect, and resolve client experience gaps, using data ‑ driven root cause analysis.

Voice of the Client, Insights & Quality
- Own and lead TransUnion’s Voice of the

📌 Sr. Director, Head (Chennai)
🏢 TransUnion
📍 Chennai