Overview:
VITS Kamats Group is seeking a energetic and customer-focused CRM Executive to manage membership sales, customer engagement, and relationship management. The role involves driving membership conversions, handling guest interactions, and ensuring a seamless post-sales experience and maintain the reports and Data management.
Core Responsibilities:
- Drive membership sales and achieve conversion targets
- Generate leads and follow up with potential customers
- Build and maintain strong relationships with members
- Ensure high levels of customer satisfaction and engagement
Responsibilities:
- Handle guest calls and respond to membership-related queries
- Promote and sell VITS membership programs
- Maintain accurate records and reports of membership data
- Coordinate with internal teams for membership benefits and services
- Manage post-sales relationship with members and ensure retention
- Assist in planning and execution of membership-related initiatives
- Work closely with other departments for smooth operations
Skills Required:
- Strong communication and interpersonal skills
- Sales and conversion-focused approach
- Customer handling and relationship management skills
- Good organizational and reporting abilities
- Ability to work in a target-driven environment
Requirements:
- 1-2 years of experience in sales (hotel / credit card / membership sales preferred)
- Language Proficiency: Fluent in English and Hindi preferred
- HSC Minimum
Compensation:
- Incentive-driven role with performance-based earnings