Job Description - HR Manager / Head HR

Company: Soni Sapphire
Position: HR Manager / Head HR
Industry: Retail Jewellery
Experience: 7-8+ Years
Team Handling Experience: 200+ Employees
Location: Rajouri Garden - Corporate Office of SONI SAPPHIRE
Employment Type: Full-Time

About Soni Sapphire

Key Responsibilities

1. HR Operations & Employee Management
- Manage the complete HR function for the organisation, covering retail stores and corporate/support teams.
- Handle the complete employee lifecycle from joining to exit.
- Develop and implement HR policies, processes, SOPs, and employee guidelines.
- Maintain proper employee records, documentation, attendance, leave, transfers, promotions, and disciplinary records.
- Ensure smooth coordination between management, store teams, and employees.
- Handle employee manpower planning and workforce requirements.

2. Employee Grievance & Conflict Handling
- Handle employee grievances professionally and ensure timely resolution.
- Manage conflicts between employees, managers, store teams, and departments.




- Conduct employee counselling and disciplinary proceedings wherever required.
- Investigate complaints related to misconduct, behavioural issues, absenteeism, workplace conflicts, etc.
- Maintain confidentiality and ensure fair and unbiased resolution of employee concerns.
- Build a positive employee-relations workplace across all locations.

3. Blue-Collar & White-Collar Employee Management
- Strongly manage both blue-collar and white-collar workforce.
- Handle large frontline teams including sales staff, housekeeping, security, store support staff, and other operational employees.
- Understand the different HR requirements and challenges associated with retail and frontline workforce.
- Ensure discipline, attendance, performance, productivity, and employee engagement across different employee categories.

4. Payroll Management
- Manage and oversee the complete monthly payroll process through HRMS.
- Ensure accurate calcu

📌 HR Head (Rajouri Garden)
🏢 Soni Sapphire
📍 Rajouri Garden