Key Responsibilities
- Provide timely, accurate, and skilled solutions to customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Understand and resolve customer complaints by clarifying issues, identifying solutions, and following up to ensure resolution.
- Keep records of customer interactions, feedback, and transactions in the system.
- Escalate complex queries to relevant departments and ensure timely follow-up.
- Assist customers with product/service information, and account-related queries.
- Collaborate with internal teams to improve customer experience and satisfaction.
- Meet performance targets including response time, resolution rate, and customer satisfaction scores.
- Continuously update knowledge of company products, services, and policies.
- Suggest improvements in processes and services based on customer feedback.
Required Skill Set
- Bachelor’s degree/Diploma in any field (preferred).
- Proven experience as a Customer Support Executive, Call Center Agent,
or similar role is an advantage.
- Excellent communication skills (verbal and written) in English and regional languages.
- Strong problem-solving and interpersonal skills.
- Ability to remain calm and professional in stressful situations.
- Proficiency in MS Office, CRM systems, and ticketing tools.
- Ability to multitask, prioritize, and manage time effectively.
Customer-oriented mindset with strong attention to detail
Job Types: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)