Key Responsibilities
- Guest Experience & Front Desk Operations
- Oversee end-to-end front desk operations ensuring a smooth, warm and efficient guest journey.
- Manage high footfall service with composure, especially during peak weekends and events.
- Maintain exceptional guest engagement standards, creating memorable first impressions.
- Handle guest queries, escalations and special requests with professionalism and speed.
- Ensure reservation systems, waitlists and seating flows are optimized at all times.

VIP & High-Value Guest Management
- Identify and build relationships with VIP guests and high spenders.
- Ensure personalized service, priority handling and tailored experiences.
- Maintain a database of repeat guests, preferences and spending patterns.

Team Leadership, Recruitment & Training
- Lead, train and mentor the front desk team to deliver consistent excellence.
- Participate in recruitment and onboarding of front office staff.
- Develop SOPs and training modules for new and existing team members.




- Conduct regular performance reviews and provide actionable feedback.
- Foster a high-energy, positive and accountable team culture.

Coordination & Communication
- Act as the communication bridge between guests, floor teams, managers and owners.
- Ensure real-time updates on guest flow, issues and operational challenges.
- Collaborate closely with operations, reservations and marketing teams.

Reporting & Data Management
- Maintain accurate daily reports including:
- Guest footfall
- Table turnover and wait times
- Guest feedback and complaints
- Prepare weekly and monthly reports highlighting trends, insights and improvement areas.
- Track and analyze data to improve efficiency and guest satisfaction.

Benefits:
- Food provided
- Accomodation Provided

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Food provided

Work Location: In person

📌 Front Office Manager (Shivpur)
🏢 Hotel Vagmi
📍 Shivpur