Pune, Maharashtra
Job Summary
Job Summary: Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities - Support end-to-end Avaya migration (to Teams or other platforms) - Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) - Coordinate with vendors, infra teams, and business users - Provide L1/L2 support for Avaya voice systems and endpoints - Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) - Support testing, UAT, and rollout activities - Maintain documentation, trackers, and status reports - Monitor incidents and ensure timely resolution Technical Skills (mandatory) - Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) - Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller)
- Knowledge of SIP trunking and telephony basics - Familiarity with AudioCodes / SBC / gateways (basic level) - Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have - Exposure to Microsoft Teams Voice / Direct Routing - Experience with Poly / Grandstream endpoints Experience & Qualifications - 3-6 years in VoIP / telephony support or coordination role - Degree in Engineering / IT / Telecom - Robust coordination, reporting, and stakeholder communication skills
Responsibilities: Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities - Support end-to-end Avaya migration (to Teams or other platforms) - Assist Project Manager in planning, tracking, and reporting (milestones, risk
📌 Senior Administrator (Pune)
🏢 HCLTech
📍 Pune