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Team Overview
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
Will be working in consumer dispute & Email operations process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SLA
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Working on multiple applications and preparing credit report post analyzing complaints




Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be comfortable with access restricted area Model which has been implemented across India GCC.
Should be adaptable to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

Required Knowledge And Experiences
Minimum Graduate degree in any stream
Must have minimum 3-7 years of experience in ‘Banking operations’ or BPO or the BFSI industry
Excellent communication skills (English) both verbal and written
Good command of spoken Hindi is preferred, along with the ability to read and understand consumer complaints in Hindi. However, this is not mandatory
Able to work in fast-paced energy, f

📌 Back Office Operations Rep II (Chennai)
🏢 TransUnion
📍 Chennai