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Responsible for accurately applying customer payments, managing financial exceptions, and researching complex accounts to ensure ledger accuracy in a timely and efficient manner. Responsibilities include training cash application staff, while adhering to outlined policies and procedures. $1.4B in annual revenue,
20K customers, 30K customer locations
● Apply cash remittances consisting of lockbox deposits, credit cards, and ACH/Wires accurately and timely. Perform reconciliation as necessary to apply payments on 3rd party remits.
● Ensure that customer remittances are posted within agreed upon service level commitments. The department processes applications for approximately $68M & 5K customers monthly.
● Monitor and administer month end close processes and reporting.
● Maintain department efficiency by providing ongoing training.
● Assist in formulation improvement and implementation of policies and procedures.
● As necessary, work directly with customers to improve remittance processes and enhance relationships.
● Assist Credit Manager with productivity of cash application staff and provide performance and attendance feedback.
● Reports to the Cash Manager.
● Maintain detailed documentat