About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center setting
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Job Expectations:
Posting End Date:
30 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are ac