Who are we
At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Positive® that builds a better world.
What we are looking for
We are seeking an experienced, hands-on Team Lead, who will lead and develop a team supporting readiness and product adoption programs, with a primary focus on AI-powered Agents for Good products. The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team, while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding & adoption expertise to prepare Customer Success teams and customers for new products and features.
Job Title
Team Lead – Readiness and Adoption
Location
Hyderabad, India (Hybrid/Onsite—per business requirement)




Work timing
1PM IST to 10PM IST (Or as per business requirement)
Key Responsibilities
Lead, coach, & manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Good products through 1:1s, team meetings, performance reviews cycles & other methods.
Ensure team members alignment with region specific workplace policies.
Assess upcoming product changes to determine customer and internal impact, identify stakeholders, and understand project requirements
Collaborate closely with Readiness Program Manager colleagues, especially because of the overlap between Agents for Good and other Blackbaud products
Support readiness projects from kickoff through enablement by contributing to completion of tasks
Support customer communication and adoption efforts in collaboration with Customer Success, Marketing, and Products
Serve as the primary advisor for customers onboarding

📌 Agents for Good Readiness Lead (Hyderabad)
🏢 Blackbaud
📍 Hyderabad