Key Responsibilities

Lead & Pipeline Management
Oversee end-to-end processing of inbound, outbound, and digital property leads.
Enforce strict speed-to-lead response times and service level agreements (SLAs).
Monitor stage-wise funnel conversions from inquiry to site visit and final booking.

Process & Operations
Build and implement standard operating procedures (SOPs), calling scripts, and workflows.
Maintain CRM hygiene, database structuring, and daily MIS reporting.
Conduct call quality audits and continuous team training on objection handling.

Team Leadership
Hire, manage, and scale a high-performing team of pre-sales managers and tele-callers.
Track daily and weekly team productivity metrics and target achievement.
Coach staff on real estate project USPs, pricing structures, and customer engagement.

Marketing & Sales Alignment
Partner with the marketing department to evaluate digital campaign ROI and lead quality.
Provide field-feedback on customer responses to refine target audience parameters.
Facilitate a smooth, qualified handover of prospective buyers to the closing field-sales team.

📌 Presales Head (Chennai)
🏢 Adityaram Properties Private
📍 Chennai