About this role:
Wells Fargo is seeking a...

In this role, you will:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:
1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience,



education

Required Qualifications for Europe, Middle East & Africa only:
Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

Job Expectations:
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
Posting End Date:
30 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Prospect
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relations

📌 Fraud & Claims Operations Representative (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad