Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Position Summary:
The SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts,



focusing on performance management, process improvement, and continuous value creation for the customer.
You will be responsible for:
1. Customer Relationship & Communication
Serve as the primary point of contact for all operational and service-related matters for assigned SCM customers.
Build and maintain robust, team-oriented relationships with customer stakeholders.
Provide timely updates and visibility on shipments, exceptions, and performance metrics.
Manage customer escalations with a proactive and solution-oriented approach.
2. Operational Execution
Coordinate end-to-end supply chain activities including order management, shipment planning, documentation, and delivery execution.
Collaborate with origin/destination teams, warehouses, carriers, and customs brokers to ensure service reliability.
Monitor KPI adherence such as On-Time Delivery (OTD), lead time compliance, and cost e

📌 Customer Experience Partner (Mumbai)
🏢 A.P. Moller - Maersk
📍 Mumbai