About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative .
In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Essential Qualification & Skills
• Excellent research, analytical and problem-solving skills with strong attention to detail
• Solid verbal & written communication, interpersonal, and collaboration skills
• Proven ability to learn and apply new information
• Able to multi-task to accomplish tasks effectively.
• Able to interpret the documents or the requests received.
• Excellent data entry skills
• Strong verbal & written communication skills
• Analytic skill
• Good Math and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Strong Ability to apply regulatory and VISA rules to the claim decision
• Good knowledge of MS office Tools and logical thinking
Desired Skills
• Highly motivated with stro