Overview
Associate Cloud Solution Specialist
Work Model: Remote
About the Role
The Associate Cloud Solution Specialist is responsible for the deployment, migration, and upgrading of Hyland solutions in cloud environments. This position works across all or specific steps of the deployment process based on customer needs — including information gathering, discovery, planning, cloud infrastructure build, application configuration, testing, go-live support, and progress documentation.
This is an excellent prospect for a technically curious, customer-focused professional to grow their cloud deployment expertise while making a meaningful impact on customer success.
Your Role Responsibilities? Here's What You'll Do.
Deploy basic solutions in cloud environments based on customer requirements, including new installations, upgrades, and migrations.
Interact with customers to gather information and understand their needs; configure solutions accordingly while providing proactive suggestions to improve customer satisfaction.
Build and configure basic infrastructure in cloud environments,



installing domain-specific modules and configurations based on documented requirements.
Collaborate with cloud teams on configuration and environment setup; assist customers with application configuration, testing, and go-live support.
Identify, troubleshoot, and resolve issues arising from product upgrades, installations, and configurations prior to go-live, utilizing company systems, utilities, and support processes.
Document the progress on customer cases at every step of the deployment; maintain detailed documentation reflecting all activities related to solution deployment.
Technology Tools
CategoryTools Operating SystemsWindows OS, Microsoft Windows DataSQL DB Hardware & NetworkingPC Hardware, Networks ProductivityMicrosoft Office
Role Essentials
High School Diploma with experience in a customer service environment.
Basic technical skills with Windows OS, IIS applications, SQL DB, netw

📌 Associate Cloud Solution Specialist (Kolkata)
🏢 Hyland
📍 Kolkata