Territory Manager - Technical Services – Job Description
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Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
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Engage with customers to deliver necessary technical support, fostering solid and positive customer relationships.
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Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
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Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
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Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
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Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
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Execute technical tasks assigned by team leadership in a timely and efficient manner.
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Utilize technical management systems effectively to ensure accurate and complete data entry.
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Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
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Mentor junior engineers through technical escalation support and customer relationship building
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Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
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Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
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Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
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Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
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Reseller coordination - Inventory & Spares distribution TAT management
Diversity & Inclusion at Fresenius Medical Care Fresenius Medical Care is a global leader in providing high-quality healthcare solutions

📌 Territory Manager (Mumbai)
🏢 Fresenius Medical Care
📍 Mumbai