Service Delivery Manager - Supply Chain - Procurement
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities : Lead end-to-end service delivery for sourcing operations, ensuring alignment with strategic procurement goals and business expectations. Drive operational excellence by implementing best practices, continuous improvement initiatives, and performance metrics across sourcing processes. Collaborate with cross-functional teams including category managers, finance, and legal to ensure seamless execution of sourcing strategies. Manage vendor relationships and performance, ensuring compliance with SLAs, risk mitigation, and value delivery. Provide leadership and guidance to sourcing teams, fostering a culture of accountability, innovation, and customer-cen

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