Service Desk Analyst
Are you looking to take off your career to gain unique experiences?
Passionate to contribute the digital transformation of healthcare?
Excited about a mix of start-up mode opportunity in a bigger enterprise?

The Clinical Technology Services (aka CTS) team focuses on providing services & operations support for Providence applications, portals, services, and platforms spanning across various technical stacks and supporting multiple business process ticket management for both Clinical and Non-Clinical Services.

Our Team culture:

Work environment, which is cooperative and driven by Learning, Attention to details & Empathy towards customer
Empowering & Enabling individuals and teams to realize their full potential.
Focus on outcomes, solving our users pain points & predictable delivery
Data driven decision making on vision & roadmap of Service Operations & Customer Service Support.

About the Role – Senior Service Analyst – Voice Support:

This is a critical Service Desk execution for the Voice Support Team at Providence India.



The scope is breadth focused across Providence and deep, in terms of technical, process, operational, and continuous improvement required to support multiple enterprise wide IS services. This role will work in a fast-paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and partnering skills.

What will you be responsible for:

The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, inbound call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. Candidate should be highly collaborative and has good working experience in Global operating setups.

Customer Service: Personal responsibility for

📌 Operations Support Analyst (Hyderabad)
🏢 providence
📍 Hyderabad