Job Title
Implementation Project Senior Specialist
About your business area / department
Amadeus is one of the top ten travel technology companies in the world. At Amadeus we are passionate about building better technology that makes better journeys by connecting the entire travel ecosystem — airlines, search engines, travel agencies, tour operators and other travel players — with the objective to better run their operations and improve the travel experience.
Within the Travel Unit, Travel Distribution Customer Operations (CMO) unites all worldwide activities related to the customer journey, from onboarding recent solutions to everyday usage, playing a key role in every step of the customer relationship: from the acquisition of the customer to adoption (Delivery) and then retention (Customer Services).
Our Implementation Service (IMP) organization is part of Delivery,
and our mission is to enable customer success by delivering optimal and efficient services around our portfolio — helping customers maximize the benefit of our offering and ensuring a highly satisfying operational relationship.
Within this organization, you will be part of the Implementation Projects & Performance (IPP) team, which provides Project Managers for IMP complex projects (migration, decommissioning, etc.), coordinates IMP Strategic Streams (performance, automation, AI, etc.) and manages Transversal programs (from outside CMO) for IMP.
Summary of the role
A leadership role within the implementation project team, guiding strategic projects through the definition and planning phases and then monitoring and controlling them to completion using Project Management methodology. You will be responsible for problem resolution and overall project success.
In this role you’ll
Build and manage the implementation project core team.
Ensure coordinated action between the Amadeus organization, external parties and customer implementation groups.
Centralize and follow up technical issues.
Refine and finalize th