PRIMARY SKILLS

• 10+ Years of call taking profile with core Help Desk Skills • Experience as Team lead of 5-6 member team.• Experienced in Incident Management and good understanding of Change and Problem Management• Basic Understanding of the Enterprise IT Infra set up• Basic knowledge on Active Directory.• 6+ years’ experience supporting wide multiple versions of operating system• Basic O365 Administration using Office365 Admin Console.• Robust writing and documentation skills a must including being able to train other Engineers as and when required.• Good knowledge on trouble shooting email client issues like Outlook.• Excellent Hardware and software troubleshooting skills• Good understanding in handling Microsoft office suite functionality and troubleshooting skills.• Fluent in English, in both oral and written communication• Good knowledge in Utility software technical knowledge such as Antivirus and others.• 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS

• Ability to influence others,



delegate and support progress and to negotiate• Good written and oral communication skills in English• Logical and Analytical approach• Able to understand the email flow issues internal & external• End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). • Demonstrate a high level of customer relationship skills which includes email etiquette.• Good Communication skills, follow up skills, Willingness to work in rotational shifts• Remote troubleshooting

ROLE AND RESPONSIBILITIES

• Driving key KPI improvement month on month• Drive Knowledge Management , Process management, Client sign off• Drive Key initiatives, CSIP, Automations , Customer Value additions• Drive Ticket Reduction, Effort Reduction, • Lead Client discussion on Key initiatives driving and outcomes• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorit

📌 Associate Lead Consultant (Pune)
🏢 Yash Technologies
📍 Pune