Who we are
With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.
What the role is
The role of Officer – Data Management/Information Analyst will be part of AIM team supporting the Global Workforce Optimization unit.
The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly.



The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
In this role, you will work along a highly talented team of analyst to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.
You will be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions leveraging the best tools for the job. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant workplace.
You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.
Who you are
Data Driven. A proven track record of en

📌 Senior Business Intelligence (Gurugram)
🏢 Citi
📍 Gurugram