Position Summary...
What you'll do...
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices
Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback
Customer service practices Standard Operating Procedures and defined processes Standard reporting tools and techniques Performance metrics Industry trends Process improvement techniquesImplements process improvement plans under guidance by driving the improvement of existing processes and escalating existing issues Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis Reviews key metrics under guidance to support root cause identification and solutions
Lists and features of products and services offered Utility of products for customers Substitutes for products and services offered by the companyDescribes how products and services fit within the organization as a whole Cites examples of how customers use the companys products and services Identifies the companys flagship products and services Cites examples of how customers use a specific product or service Describes the major functions features and capabilities of company products and services Informs customers of promotions offers and discounts
Principles and techniques of customer communication Application and allocation of business communication stylestechniquesKnowledge of communication etiquettes through different interaction channelsListens closely to customers understands paraphrases and prioritizes customer

📌 (IND) TEAM LEADER, CONTACT CENTER (Bengaluru)
🏢 Walmart
📍 Bengaluru