Job Description
Provides business-focused procurement processes services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops relationships with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.Job Description - Grade Specific
Role Overview
Manages and guides team members to achieve established objectives if applicable
Provides procurement processes service delivery as per scope to meet specific KPIs
Supports delivery of Procurement services into the Business
Maintains a proactive working attitude towards ClientorUsers
Has knowledge of the stakeholder community within the work perimeter
Manages relationships with stakeholders
Monitors process adherence across work perimeter and escalates concerns as needed
Coordinatesorsupports junior professionals in following processes and problem solving




Understands Procure to Pay P2P processes
Has knowledge about cross functional work
Identifies, reports and participates in process improvements implementation

General Responsibilities or Accountabilities
Oversees and leads team members by providing explicit guidance, setting expectations, coordinating tasks, and offering support to achieve established objectives if applicable
Performs daily activities properly and timely in accordance with procedures and KPI targets
Responsible for a customer focused service towards the Stakeholders, reacting to ClientorUsers requests and queries in a timely fashion
Responsive to local Stakeholders in solving day to day activities
Supports junior professionals in day to day activities
Demonstrates knowledge of processes and procedures relevant to the function
Accountable for process compliance within the work perimeter
Provides subject matter expertise to other team members as needed
Proactively shares

📌 Operations Specialist (Chennai)
🏢 Capgemini
📍 Chennai