About this role:
Wells Fargo is seeking a...
In this role, you will:
Support performance and overall effectiveness of team as well as cross-group operational tasks
Proactively provide feedback and present ideas for improving or implementing processes and tools with productive flow of fraud and claims operations
Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims
Required Qualifications:
4+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience,



training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
The Lead Fraud & Claims Operations Representative is responsible for leading day-to-day fraud detection, claims processing, and operational support activities while ensuring compliance with regulatory and company policies. This role serves as a subject matter expert (SME), provides guidance to team members, drives operational excellence, manages escalations, and contributes to process improvements that enhance customer experience and minimize fraud losses.
Key Responsibilities
Operational Leadership
Lead and coordinate daily fraud and claims operations activities.
Act as the primary point of contact for complex cases, esc

📌 Lead Fraud (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru